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Home / Knowledge Base / Staff Handbook / Support Desk

Support Desk

Instructions for maintaining and utilizing best practices for operating the support desk, knowledge base, changelog, and ticketing system.

  • Changelog Key

    Please use these categories to communicate changes made to ReligionAndPublicLife.org for the following audiences: administrators, content creators, designers, developers, faculty, learners, partners, philanthrop...

  • Creating Contributor Accounts

    Step 1. Save and Crop Contributor's Headshot. Identify the contributor you want to add by looking up their biography on their organization's website. Crop the photo of their headshot so that it's square. Save a...

  • Ethics of viewing site as user

    Is it ethical for ReligionAndPublicLife.org staff to view the site as a user? Yes, because user switching is an "Ethical Open Source" practice as defined by The Ethical Source Definition (ESD):  It benefits t...

  • How to Fix a 404 Error Message

    Please watch video: https://www.loom.com/share/eecf79b7517c4c7db11cdc938cedc03a

 

In partnership with The Foundation for Religious Literacy, ReligionAndPublicLife.org is a project of 1791 Delegates, a delegation of First Amendment and human rights educators named after the year the Bill of Rights was ratified.

 

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